Privacy Policy

Last updated: 1 November 2024

At Leon Bennett International Ltd, we’re working hard to serve our customers, communities, and planet a little better every day. To do this, we need to be able to offer you products and services that meet these goals. Looking after the data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and that you understand how we use it to offer you a better and more relevant  experience.

What is personal data and why it's important)

When you visit us online, or communicate with us, we collect and create personal data about you.

This policy does the following:

Sets out the different ways you interact with us and the types of personal data that we collect.
Explains the reasons why we use the data we collect.
Explains when and why we'll share personal data within the Leon Bennett International Ltd and with other organisations, including business partners.
Explains the rights and choices you have when it comes to your personal data (including your marketing and cookie preferences).

What does Leon Bennett International Ltd know about me?

Leon Bennett International Ltd will collect and create different types of data. These include the following broad types of data:

Aggregated data

We try and remove personal data we don't need. If we remove enough personal data, it becomes anonymous. This means that you can't be identified.

We might also take data we hold and remove certain information and replace it with other non-identifying information, such as an ID number or reference number. This is an extra technique we use to protect data. We normally use these techniques to look at large amounts of individuals such as our loyalty card customers.

Identity and contact data (name, address, loyalty card number)

This is information that helps us identify who you are and how we can contact you. This includes your name, title, Customer number, address, email, and telephone number.

This includes when, where, what, and how you purchased that product or service. It will also include where we sent that product or service or other data collected as part of the transaction.

User and interaction data

User data is information collected about you as a user of our website, products, and services. This may include where you engage with Leon Bennett International Ltd in a survey; provide feedback or are captured by CCTV or other camera technologies.

We'll also collect information about you that allows us to create an analysis of you as a customer. This is to better judge what products and services to offer you. Interaction data is information about how you interact with our products and services, namely what you click on and interact with on our sites and app, or products in-store.

Marketing data: This is information about your marketing preferences and your interaction with our marketing department. For example, we can see when you open marketing emails from Leon Bennett International Ltd (you can opt out of marketing at any time by telling us). This also includes if you interact with adverts from Leon Bennett International Ltd while browsing the internet. This enables us to judge its effectiveness when we compare your interactions with what you've purchased.

Location data: In some cases, our we might collect your location information to better serve you information about your local store. If we're collecting this data, we'll make you aware of this at the time.

Technical device data: This is information about the device you use to access our sites and app. This could be information that identifies your device, its operating system, internet address, your sign-in data, browser and plug-ins, location, where you came to our site from, and where you go when you leave, as well as how often you visit. If you use our in-premises Wi-Fi, we'll collect information about where and when you accessed our network. This is done via the use of cookies, which is covered further down in this notice.

Special category data: This is special information that the law says is more sensitive (sometimes it's referred to as 'sensitive personal data') and it needs more protection. For Leon Bennett International Ltd, this is principally health information if you use our pharmacy services. If we collect sensitive personal data in our interactions with you (for example, if you're making a complaint to us), we'll clearly explain what we're doing and we'll only collect the data with your consent.

Why do you need to know this about me?

We've carefully considered the reasons for collecting and/or creating this data. Here's a summary of when and why we believe it's appropriate.

To make our services available to you

Processing your personal data allows us to:

Manage the accounts you hold with us, including your loyalty card account.
Process your orders and refunds.

Why do we process your personal data in this way?

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy, and help you with any orders and refunds you may ask for.

Why we're using this data (legal basis)

Contractual necessity – at the time we collect it (purchase data, contact details, delivery/collection details).
Legitimate interests – following fulfilment of your order.

We won't be able to provide you with your products or services if you don't provide us with this data.

To manage and improve our day-to-day operations

Help to develop and improve our product range, services (digital and physical), information technology systems, know-how, and the way we communicate with you.

Why do we process your personal data in this way? We rely on the use of personal data to carry out market research and internal research and development. It also helps us to improve our information technology systems (including security), our product range, and services. This allows us to serve you better as a customer. We may also use this data to help us prevent and detect crime.

Why we're using this data (legal basis)

Legitimate interests

To personalise your experience with Leon Bennett International Ltd

Manage and improve our websites

Why do we process your personal data in this way?

We use cookies and similar technologies on our websites and mobile app to improve your experience. Some cookies are necessary, so you shouldn't disable these if you want to be able to use all the features of our websites. You can disable other cookies, but this may affect your experience.  Use your online browsing behaviour to help us better understand you as a customer and provide you with personalised offers and services.

Privacy Policy

What is personal data and why it's important)

What does Leon Bennett International Ltd know about me?

Identity and contact data (name, address, loyalty card number)

Location data: In some cases, our we might collect your location information to better serve you information about your local store. If we're collecting this data, we'll make you aware of this at the time.

To make our services available to you

Why we're using this data (legal basis)

To personalise your experience with Leon Bennett International Ltd

Why do we process your personal data in this way?

This website uses cookies.

Identity and contact data (name, address, loyalty card number)

Location data: In some cases, our we might collect your location information to better serve you information about your local store. If we're collecting this data, we'll make you aware of this at the time.

To make our services available to you

Why we're using this data (legal basis)